Product Quality:

1. We have a strict raw material supply control system.
2. We maintain good management of the production process system.
3. We conduct rigorous testing for 12 to 48 hours using testing machines.
4. We have professional workers.

Packing and Shipment:

1. We use wooden packing or packaging that satisfies the buyer's needs, ensuring safe transportation.
2. We have a professional foreign sales department that has a good understanding of sea and air shipment.
3. We have a good relationship with shipping companies that offers faster service and better freight.

Q1: What is the minimum order quantity?
A: Usually, our minimum order quantity (MOQ) is one piece. However, for customized brands, we may have different quantity requirements for various items. We welcome new customers to place a trial order to test the product quality and sales in their markets.
Q2: How many days does it take for delivery?
A: The delivery time depends on the order item and quantity. Usually, our delivery takes between three to twenty days after receiving the deposit.
Q3: Will the voltage and plug of the product come with my standard?
A: We will confirm the voltage and plug with the customer before production, and we will produce the machines as per the customer's requests.
Q4: Can your company customize products as required and put my logo on them?
A: Yes, all of our products are designed and customized as per the customer's requirements, including color, print, pattern, and logo.
Q5: What is the lifetime of your product?
A: The lifetime of the product depends on the maintenance. Generally speaking, it lasts for about 3-5 years.
Q6: What happens in case of malfunction?
A: Our technician will provide a professional and detailed solution with pictures for the customer, which shows how to operate step by step. If a spare part breaks, we will replace it for the customer, either with a charge or without a charge.
Q7: Can the coin selector accept different coins from different countries?
A: Yes, the coin selector can accept different coins from different countries. We can also install a note recognition device into the machine (as usually comes with the coin one).
Q8: Can your company provide an interpreter for us?
A: Our company will provide an English interpreter for free. For rare languages, we will help the customer to seek an interpreter company with favorable prices and good services.
Q9: How long will it take to deliver goods from China to my country?
A: The delivery time varies depending on the port of destination. Generally speaking, it takes about one month by sea and 3-7 workdays by air.
Q10: Can your company help me reserve a hotel if we come to visit your factory?
A: Yes, our company can help the customer reserve a hotel if they come to China, and we can also pick up the customer at the airport or hotel if necessary.
Q11: Is it necessary to install an arcade game machine upon receiving it?
A: No installation is required as we assemble everything before delivery. When you receive the goods, you just need to follow our attached user manual, plug in the power and turn on all computers to start playing.
Q12: What is the guarantee for the game machine?
A: In case of any problem, our service team will help you identify the issue step by step. If it's a software problem,we can solve it remotely with the customer via Team Viewer. If it's a spare parts problem, we will send the replacement to the customer via DHL or other fast parcel services and teach them how to replace it.